Shipping & Delivery


Order Tracking

Which postal service did you choose for your order? Click the name below and input the requested info:

Product Arrival 

From the moment you place the order to the parcel arrive your home, product delivery time includes Production Time and Shipping Days.

As each product is handmade, it'll take about 10-15 days for production. So the delivery date is:

10-15 working days + shipping days*

If you need the item urgently, please kindly email me via smile@greenrivor.com and I'll see if I can make any arrangement. 

Shipping Dates

I use Hong Kong Registered Mail, Hong Kong Speedpost and SF Express. Hong Kong Registered Post charges minimal cost but takes longer to ship; Hong Kong Speedpost is more expensive but much faster. If you live in Hong Kong and the shipping address is an industrial or commercial building, you know SF is the convenient choice.

  • US and International: 

Hong Kong Registered Mail: 6-14 working days

Hong Kong Speedpost: 2-5 working days

(If you live outside US and Canada, please check with me if you have concern. Please email to smile@greenrivor.com)  

  • Hong Kong:

Hong Kong Registered Mail: 1-2 working days

SF Express: 1-2 working days. Please note that depends on your area, some remote districts are entitled to extra cost. I will inform you through email if there's a change of shipping cost. 

Shipping Cost

When you finished shopping and check out, the shipping cost should be automatically generated. If you live outside Hong Kong, US and Canada, you may check the approx shipping cost here. 

All Hong Kong orders are entitled to free shipping by using Hong Kong Registered Post (香港郵政掛號)

All international orders are entitled to free shipping if the order is over USD59. For orders under USD59, you may check the approx shipping cost here:

Hong Kong Registered Mail (6-14 shipping days): Check Cost

Please note:

  • Select "Small packet"
  • The cost you see from the calculator is in Hong Kong Dollar
  • Please add HKD15 to the final cost as it is the fee of registered service

Hong Kong Speedpost (2-5 shipping days): Check Cost

Please note that customers are responsible for their own import duty and other fees or taxes that are requested by your own countries.

If you have other questions, please feel free to email me (smile@greenrivor.com).

 

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